1. OVERVIEW

This website is operated by KUSKE UNLIMITED, trading as ILHEMENT. Throughout the website and these Terms of Service, the terms “ILHEMENT”, “we”, “us” and “our” refer to KUSKE UNLIMITED.

By accessing our website, using our services or placing an order with us, you agree to these Terms of Service and all policies incorporated herein, including our Privacy Policy, Shipping Policy and Return and Refund Policy. Where applicable, separate wholesale, corporate, consignment or project terms also form part of the agreement.

These Terms govern every order placed with ILHEMENT, regardless of whether it is submitted through our website, an in-store or on-site ordering device, by telephone, verbally, by email, through an order sheet, in a showroom, at an event or through another retail, wholesale or corporate sales channel.

The version of the Terms and policies in effect when the order is placed applies to that order. Later changes do not apply retrospectively. Where an order confirmation, quotation, corporate proposal, invoice or other written agreement contains specific terms, those terms take precedence in the event of a conflict.

2. ELIGIBILITY AND ACCEPTABLE USE

By using our services or placing an order, you confirm that you are legally capable of entering into a binding agreement or are acting with the authority of the person or organisation you represent.

You may not use our website, products or services for any unlawful or unauthorised purpose, interfere with the security or operation of the website, transmit malicious code, infringe intellectual property rights or submit false or misleading information.

We may restrict or refuse access to our services where reasonably necessary to prevent unlawful conduct, fraud, abuse, security risks or a breach of these Terms.

3. ORDERS AND CONTRACT FORMATION

An order submitted by a customer constitutes an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily constitute acceptance.

A binding agreement is formed when ILHEMENT:

• Issues an order confirmation expressly accepting the order

• Issues and accepts payment under an agreed invoice

• Begins agreed production or performance

• Dispatches the ordered goods

• Otherwise confirms acceptance in writing

We may decline or cancel an order before acceptance because of stock availability, incorrect pricing, suspected fraud, destination restrictions, incomplete customer information or another legitimate operational or legal reason. Any payment received for an order we do not accept will be returned.

Once an order has been accepted, it may only be cancelled in accordance with the applicable Return and Refund Policy, mandatory law or a separate written agreement.

4. PRODUCTS AND PRODUCT INFORMATION

We take reasonable care to present product descriptions, materials, colours, measurements, images and availability accurately. Screen settings, lighting, natural materials and production processes may result in minor differences between the displayed product and the delivered item.

Natural fibres may show subtle variations in tone, texture and surface. These characteristics are not defects where they are consistent with the nature of the material.

Product measurements and the applicable production tolerance are governed by our Return and Refund Policy. Nothing in this section excludes a claim where a product materially differs from the order or fails to conform to mandatory legal requirements.

Certificate and material claims apply only to the specific products, materials and production stages identified as certified.

5. PRICES, VAT AND OTHER CHARGES

Prices are displayed in the currency selected for the applicable market.

KUSKE UNLIMITED is not currently registered for Swiss value added tax. Accordingly, Swiss VAT is not charged or collected. Where VAT or another tax becomes legally applicable, it will be identified at checkout, on the applicable quotation or on the invoice.

Unless expressly stated otherwise, product prices do not include:

• Shipping and handling

• Import duties

• Customs clearance charges

• Local taxes

• Banking or currency-conversion fees

• Additional services requested by the customer

International customers are responsible for duties, taxes and charges imposed by the destination country, as described in our Shipping Policy.

6. PAYMENT

Available consumer payment methods are displayed at checkout.

Purchase on invoice is available only to business customers expressly approved by ILHEMENT. It is not a third-party consumer payment service. The payment period and due date stated on the applicable invoice govern the transaction.

B2B orders will not be released for production or dispatch until the payments then due under the invoice, quotation or order confirmation have been received in cleared funds.

Late B2B payments may result in production, fulfilment and delivery being postponed. ILHEMENT may charge default interest of 5% per year or the applicable statutory rate, together with reasonable recovery costs, to the extent permitted by law.

The provisions applicable to deposits, partial payments, unpaid balances and the release or resale of goods are set out in the applicable B2B order terms.

7. DELIVERY, TRACKING AND TRANSFER OF RISK

Processing periods, product lead times and delivery windows are approximate unless ILHEMENT expressly confirms a date as binding in writing. An approximate timeframe displayed on a product page, wholesale page, quotation, corporate document or order confirmation is provided for planning purposes only.

Shipping charges, tracking, destination restrictions, address changes, customs obligations and unsuccessful deliveries are governed by our Shipping Policy.

For consumer orders, responsibility for loss or damage transfers in accordance with the mandatory law applicable to the transaction.

For wholesale, corporate and other B2B orders, risk transfers to the Buyer when the goods are handed to the carrier, freight forwarder or collection party, including where ILHEMENT arranged the transport on the Buyer’s behalf, unless expressly agreed otherwise in writing.

B2B delivery and production delays do not, by themselves, entitle the Buyer to cancel the order, refuse acceptance, withhold payment or claim compensation. Mandatory rights and expressly agreed binding deadlines remain unaffected.

8. RETURNS, REFUNDS AND DEFECTS

All returns, refunds, exchanges, inspections, production-defect claims, care-related exclusions, measurement tolerances and obligations to preserve claimed goods are governed by our Return and Refund Policy.

A voluntary return right does not apply to wholesale, corporate, bespoke, personalised, sample, project-based or consignment goods unless expressly agreed in writing.

Nothing in these Terms limits mandatory consumer rights.

9. GENERAL B2B CONDITIONS

The following provisions apply to wholesale buyers, corporate clients, hospitality clients, retailers and other persons acting for commercial or professional purposes.

The business customer confirms that:

• The person placing the order has authority to bind the organisation

• All company, billing, tax, customs and delivery details are accurate

• The order is being placed for a commercial or professional purpose

• All internal approvals and purchase authorisations have been obtained

Specific delivery windows for samples and bulk orders may be stated on the wholesale page or on the final page of the applicable corporate quotation, proposal or order document.

Production begins only once the conditions stated in the relevant order document have been fulfilled. Requested changes, delayed approvals, missing information or late payments may alter the schedule and result in additional costs.

Orders will not be dispatched while an amount required before shipment remains unpaid.

If a deposit or partial payment has been received and the remaining balance is not paid when due, ILHEMENT may:

• Suspend production or delivery

• Retain the goods

• Apply amounts received against invoices, commitments, storage, administration and losses

• Cancel the outstanding order following written notice

• Offer completed goods through another suitable sales channel

Any resale proceeds will be credited against the outstanding obligations after reasonable costs and losses have been deducted. Any remaining balance continues to be payable.

B2B PAYMENT, DEFAULT AND UNCOLLECTED GOODS

All B2B orders, including Wholesale and Corporate orders, are subject to 100% prepayment unless ILHEMENT expressly agrees to a partial-payment schedule in writing. Any approved payment schedule and the due dates stated on the applicable quotation, order confirmation or invoice shall apply. If no due date is stated, payment is due within 30 calendar days of the invoice date.

Production and material procurement commence only after the required advance payment has been received in cleared funds. If this payment remains unpaid for 30 calendar days after its due date, ILHEMENT may close the order without commencing production and without further liability.

Where a partial-payment schedule has been expressly approved, any initial production payment becomes non-refundable once production, material procurement or other order-specific work has commenced. It will be retained and applied towards production costs, committed materials and other contractual commitments incurred in fulfilling the order.

The complete outstanding balance and all shipping charges must be received in cleared funds before dispatch. Until full payment has been received, ILHEMENT may withhold the goods without this constituting delay, cancellation or non-performance by ILHEMENT.

If the final balance remains unpaid, the order will be suspended and the goods withheld. No refund will be issued. Default interest of 5% per annum and reasonable storage, administration, collection, recovery and remanufacturing costs may be charged from the applicable due date.

Any estimated production, completion or delivery date is automatically postponed by the duration of the customer’s payment delay and by any additional time reasonably required to resume production, reallocate goods or arrange dispatch. ILHEMENT is not responsible for any resulting delay, missed selling period, loss of revenue or other consequential loss.

If payment remains outstanding for 60 calendar days after its due date, ILHEMENT may release, repurpose, reallocate or resell any goods or materials reserved or produced for the order. This does not entitle the customer to a refund.

The customer may request reinstatement of the suspended order within 12 months of the original due date by paying the complete outstanding balance, default interest and all applicable storage, administration, recovery, price-difference and remanufacturing costs. Reinstatement is subject to written confirmation by ILHEMENT, current material availability, production capacity, current pricing and a revised delivery schedule. Previously produced or reserved goods are not guaranteed to remain available.

If the order has not been reinstated within 12 months of the original due date, ILHEMENT may permanently close the order. To the extent permitted by applicable law, all amounts already received will remain non-refundable and will be applied against production costs, committed materials, storage, administration, recovery costs and losses resulting from the customer’s default. Closing the order does not extinguish any outstanding claim that ILHEMENT is legally entitled to pursue.

Goods may be dispatched on credit terms only where ILHEMENT has expressly approved this arrangement in writing. Where goods have already been dispatched, all overdue amounts remain fully payable. ILHEMENT may initiate debt enforcement, collection or legal proceedings if payment remains outstanding for 35 calendar days after the due date.

No goods will be dispatched while any amount relating to the order remains unpaid.

QUOTATIONS, ESTIMATES AND PRICING

Unless otherwise stated in writing, quotations, proposals and pricing documents issued by ILHEMENT remain valid for 30 calendar days from their date of issue. After this period, ILHEMENT may revise or withdraw them without notice.

Prices displayed in the online shop may be changed at any time before an order is placed. The price confirmed at checkout or in an accepted order confirmation will apply, subject to expressly stated estimated or variable costs.

Quotations may contain estimated costs for materials, production, packaging, transport, duties or other third-party services. These costs may change before final invoicing where suppliers, carriers or other external partners adjust their charges, or where exceptional circumstances affect materials, fuel, transport, duties, exchange rates or availability.

The final invoice may therefore differ from an earlier estimate. ILHEMENT will notify the customer of any material adjustment where reasonably possible. Acceptance of a quotation after its validity period is subject to written reconfirmation by ILHEMENT.

Prices shown or communicated in printed or digital line sheets, lookbooks, collection sheets, order forms, showroom materials, trade-fair or fashion-week materials, presentations, spreadsheets, emails or verbal discussions are indicative and non-binding unless expressly identified by ILHEMENT as a fixed price in a written order confirmation or agreement.

Such indicative prices may be adjusted before final invoicing to reflect changes in quantities, specifications, materials, production costs, packaging, shipping, duties, exchange rates, supplier charges or other circumstances affecting the order. The final price stated in the written order confirmation or final invoice shall apply, subject to any expressly agreed fixed price.

Submitting or signing an order sheet constitutes an offer by the Buyer and does not by itself confirm the displayed prices or constitute acceptance by ILHEMENT. The order and applicable pricing become binding only upon ILHEMENT’s written acceptance, commencement of production or acceptance of payment in accordance with these Terms.

RETAIL PRESENTATION AND CONSIGNMENT

ILHEMENT’s name, trademarks, imagery and products may not be featured in retailer sale campaigns, discount advertising, outlet communications or other promotional markdown materials without ILHEMENT’s prior written approval.

Nothing in these Terms requires an independent retailer to apply a fixed or minimum resale price where this would conflict with applicable competition law.

All goods supplied on consignment remain the property of ILHEMENT until sold and paid for. Consignment goods may not be discounted, marked down, included in promotional sales, transferred or otherwise disposed of without ILHEMENT’s prior written approval.

PROJECT-SPECIFIC TERMS

Collaborations, exclusive developments, hospitality projects, corporate projects and other project-based engagements may be subject to additional terms set out in a separate agreement, order confirmation, quotation or on the final page of a presentation or project PDF.

Such project-specific terms apply in addition to the ILHEMENT Terms of Service once accepted in writing, incorporated into an order confirmation or accepted through payment or commencement of the project.

If project-specific terms conflict with these Terms of Service, the project-specific terms will prevail solely in relation to that project and only to the extent of the stated conflict.

10. WHOLESALE ORDERS

Wholesale orders are purchases made for authorised resale through an approved retail channel.

The wholesale Buyer must present ILHEMENT products accurately and in a manner consistent with the agreed brand positioning. The Buyer may not:

• Alter ILHEMENT labels, packaging or product information

• Sell counterfeit, modified or materially damaged goods as authentic ILHEMENT products

• Make unauthorised claims regarding materials, certification or origin

• Use ILHEMENT intellectual property outside the agreed retail relationship

• Supply unauthorised marketplaces or third-party resellers where restrictions have been agreed in writing

Retail prices communicated by ILHEMENT are recommendations unless binding pricing is permitted and separately agreed under applicable law.

Payment, delivery, returns, defects and consignment arrangements are governed by the applicable order confirmation, invoice and incorporated policies.

11. CORPORATE, HOSPITALITY AND BESPOKE ORDERS

Corporate orders include hospitality projects, customised products, property editions, uniforms, branded products, product development, samples and other project-based work.

Quotations and corporate proposals apply only to the scope, quantities, materials and services expressly stated. Additional development, sampling, revisions, materials, packaging, certification, logistics or services may be charged separately.

The client is responsible for reviewing and approving samples, measurements, colours, artwork, placement, wording and specifications before production. Approval may be given by signature, email, ordering device, order sheet or another recorded confirmation.

Changes requested after approval may:

• Require a revised quotation

• Cause additional development or production costs

• Alter minimum quantities

• Extend the estimated schedule

• Be impossible once production has begun

Unless expressly transferred in writing, ILHEMENT retains all rights in its existing cuts, patterns, construction methods, concepts, designs, technical knowledge and brand elements. The client retains rights in materials and trademarks it lawfully provides to ILHEMENT.

The client warrants that it has permission to use all supplied names, logos, artwork and other protected material.

12. CONSIGNMENT

Consignment arrangements apply only where confirmed in writing.

Ownership, invoicing, return responsibilities, inspection requirements and the treatment of sold, missing, damaged or unreturned consignment goods are governed by the applicable consignment agreement and our Return and Refund Policy.

13. CONFIDENTIALITY AND PUBLIC CONDUCT

This section applies to employees, contractors, suppliers, consultants, influencers, ambassadors, collaborators and other business contacts where the relevant relationship or agreement incorporates these Terms or otherwise creates a duty of confidentiality.

Confidential information includes non-public information concerning:

• Products and unreleased collections

• Designs, patterns and samples

• Materials, sourcing and production

• Manufacturers and business partners

• Pricing, margins and commercial terms

• Customers, projects and internal operations

• Campaigns, events and future plans

• Personal information and private communications

Confidential information must not be disclosed, copied, published, forwarded or used outside the purpose for which it was provided without prior written authorisation.

Persons publicly associated with ILHEMENT must not knowingly:

• Publish false or misleading statements about ILHEMENT or its partners

• Engage in unlawful hate speech, harassment or discriminatory conduct while representing the relationship

• Present supplied products in intentionally degrading, deceptive or reputation-damaging content

• Deliberately soil, damage, deface or manipulate products to create a false impression of their quality

• Suggest an endorsement, partnership or authority that has not been granted

This section does not prevent honest statements of fact, good-faith reports of unlawful conduct, protected whistleblowing, communications with legal advisers or authorities, or the exercise of mandatory legal rights.

Employees, influencers, ambassadors and commissioned collaborators may be subject to additional confidentiality, conduct, content-usage and termination provisions in their individual agreements.

14. INTELLECTUAL PROPERTY

All content made available by ILHEMENT—including trademarks, names, logos, designs, photographs, videos, text, graphics, patterns, layouts and website content—is owned by or licensed to ILHEMENT and protected by applicable intellectual property law.

No content may be copied, reproduced, modified, distributed, sold, commercially exploited or used to create derivative material without prior written permission.

Permission to use ILHEMENT content for an approved collaboration, wholesale relationship or project is limited, revocable, non-transferable and restricted to the agreed purpose.

15. CUSTOMER MATERIALS AND SUBMISSIONS

Where a customer provides artwork, trademarks, photographs, text, personal data or other materials, the customer confirms that it has all rights and permissions required for ILHEMENT to use those materials in performing the agreement.

The customer remains responsible for claims arising from materials it supplied unlawfully or without sufficient permission.

Feedback and unsolicited suggestions do not create an obligation of confidentiality, payment or use unless agreed otherwise in writing.

16. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services, including Shopify, payment providers, carriers and external websites.

Third-party services are governed by their own terms and policies. ILHEMENT is not responsible for independent third-party content or services beyond the extent required by applicable law.

Payment and personal information submitted through the website are processed in accordance with our Privacy Policy and the standards of the relevant service providers.

17. FRAUD AND ACCOUNT SECURITY

Customers are responsible for keeping account credentials secure and notifying ILHEMENT promptly of suspected unauthorised access.

ILHEMENT may suspend orders, accounts or transactions where fraud, identity theft, payment abuse or unauthorised activity is reasonably suspected. We may request verification and cooperate with payment providers, carriers and competent authorities.

Nothing in this section prevents an affected customer from contacting ILHEMENT or exercising rights available through a bank, payment provider or applicable law. Where there are reasonable grounds to suspect fraud, falsified information or other criminal conduct, ILHEMENT reserves the right to report the matter to the competent authorities.

18. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct, gross negligence, death or personal injury where applicable.

For consumers, liability is limited only to the extent permitted by mandatory law.

For B2B customers, ILHEMENT is not liable for indirect, incidental or consequential loss, including loss of profit, revenue, opportunity, goodwill or anticipated savings, except where such limitation is prohibited by law.

To the maximum extent permitted by law, ILHEMENT’s aggregate liability arising from a B2B order will not exceed the amount paid to ILHEMENT for the part of the order giving rise to the claim.

19. INDEMNITY

A business customer must indemnify ILHEMENT against reasonable third-party claims, losses and costs arising from:

• Material or instructions unlawfully supplied by the customer

• Unauthorised representations made by the customer

• Misuse of ILHEMENT intellectual property

• The customer’s breach of these Terms

• The customer’s violation of applicable law or third-party rights

This section does not apply to consumers except where legally permissible.

20. SUSPENSION AND TERMINATION

We may suspend access, performance or delivery where reasonably necessary because of non-payment, fraud, unlawful conduct, security concerns or a material breach of these Terms.

Termination does not affect rights, payment obligations, confidentiality duties or liabilities that arose beforehand.

21. SEVERABILITY AND WAIVER

If any provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions continue in effect.

A failure or delay in enforcing a right does not constitute a waiver of that right.

22. GOVERNING LAW AND JURISDICTION

These Terms and the contractual relationship are governed by Swiss law.

For B2B relationships, the United Nations Convention on Contracts for the International Sale of Goods is excluded. The courts at the registered domicile of KUSKE UNLIMITED in the Canton of Zurich have exclusive jurisdiction.

Mandatory consumer-protection rules and mandatory consumer jurisdictions remain unaffected.

23. CHANGES TO THESE TERMS

We may amend these Terms by publishing an updated version on our website. Changes apply prospectively and do not alter an order already concluded unless the parties agree otherwise or the change is required by law.

24. LANGUAGE

These Terms are governed and interpreted in English. Any translation is provided for convenience. Where legally permitted, the English version prevails in the event of a discrepancy.

25. CONTACT

Questions concerning these Terms may be sent to:

client@ilhement.com

Last updated: 9 August 2026