We want you to be completely satisfied with your purchase. If you wish to return an item, please contact us within 30 days of receiving your order. To be eligible for an exchange or refund, the item must be unused and in the same condition as you received it, including all original tags and the sealed security tag.

How to Return:
Swiss orders can be returned for free by requesting a return label in your customer account. For international orders, please contact us to request a return. After approval, you can send your item to: Kuske Unlimited, Allmendstrasse 120, 8041 Zurich, Switzerland, at your own cost.

Legal Warranty and Care Instructions:
Please note that the legal warranty applies only to the item's condition at the time of risk transfer. The seller is liable only if the item had a material or legal defect upon delivery. The buyer must prove that the defect existed from the beginning. Generally, the buyer is required to prove the existence of a material or legal defect. By marking the clothing with care symbols, we guarantee that the clothing will not be damaged if properly cleaned. However, we do not guarantee that all stains will be removed under the specified care conditions.

Sizing and Fit Recommendations:
We allow for a 1-2 inch variance in our sizing, which is not considered a defect and therefore is not a valid reason for a return. We highly recommend reviewing our size charts and measurements carefully before making a purchase to ensure the best fit possible. If you have any questions about our sizing or need assistance choosing the right size, please do not hesitate to contact us through our contact form or email.

Unclaimed and Unwanted Shipments:
We offer no guarantees on our clothes and accessories. Shipments that go unclaimed are returned to our facility, and the customer will be liable for the cost of reshipment. Unclaimed, unwanted, or unclarified returns will be resold after two weeks.

Please note that all returns must be accepted by us, be trackable, and sent to our address. They must also be reported to the post office as a return; otherwise, we will deduct the customs fees we had to pay from the return amount.

Refund Process and Status:
If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted. Also, check your last month's invoices, as sometimes the amount of your last month's credit card invoice will be affected. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us via our contact form, and we will assist you with the refund/payment company.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by using our contact form.

Last updated: 15.04.2024 04:05 PM